Privacy Policy

Athletic HQ – Strength & Rehab
75 Railway Road, Blackburn VIC 3130
Email: info@athletichq.com.au
Last Updated: February 2026

1. Our Commitment to Privacy

Athletic HQ – Strength & Rehab ("Athletic HQ", "we", "our", "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you:

  • Visit our website

  • Engage with our Facebook, Instagram, or other digital advertisements

  • Complete online lead forms

  • Make enquiries about our services

  • Participate in our programs

By providing your personal information to us, you consent to the collection and handling practices described in this policy.

2. What Personal Information We Collect

We may collect personal information including:

  • Full name

  • Email address

  • Phone number

  • Residential suburb

  • Health and fitness goals

  • Medical or injury information relevant to training

  • Emergency contact details

  • Payment information (where applicable)

  • Any other information you voluntarily provide

We may also collect technical and usage information such as:

  • IP address

  • Device and browser type

  • Pages visited on our website

  • Interaction with advertisements

  • Cookies and tracking data (including Meta Pixel)

Where health or injury information is collected, this is considered sensitive information under Australian law and will only be collected with your consent and for the purpose of providing appropriate training services.

3. How We Collect Personal Information

We collect information through:

  • Facebook and Instagram lead forms

  • Our website contact forms

  • Phone, SMS, and email communications

  • In-person consultations

  • Client intake and health forms

  • Cookies and advertising technologies

We may also receive information from third-party platforms such as Meta (Facebook), Instagram, or booking/CRM systems when you interact with our advertisements.

4. Why We Collect Your Information

We collect personal information for purposes including:

  • Contacting you regarding enquiries or offers

  • Assessing your suitability for our programs

  • Providing personal training, rehabilitation, and fitness services

  • Managing bookings and memberships

  • Processing payments

  • Sending marketing communications (with your consent)

  • Improving our advertising and website performance

  • Complying with legal obligations

We will only collect information that is reasonably necessary for our functions and activities.

5. Direct Marketing

By submitting your details through our website or advertisements, you consent to receiving communications from Athletic HQ regarding our services, offers, and updates.

You may opt out at any time by:

  • Clicking “unsubscribe” in our emails

  • Replying STOP to SMS

  • Contacting us at info@athletichq.com.au

We will process opt-out requests promptly.

6. Facebook (Meta) & Online Advertising

We use Meta (Facebook) advertising tools including the Meta Pixel and related analytics technologies to:

  • Measure advertising effectiveness

  • Deliver targeted advertisements

  • Understand website usage behaviour

These tools may collect data through cookies or similar technologies.

You can manage your advertising preferences via:

  • Your Facebook account settings

  • Your browser settings

  • The Digital Advertising Alliance website (where applicable)

We do not control how Meta or other platforms handle data once collected through their systems. Please refer to Meta’s Privacy Policy for further information.

7. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, contractors, and coaches

  • CRM, email marketing, booking, and payment service providers

  • IT service providers

  • Professional advisers (accountants, legal advisers)

  • Government authorities where required by law

We do not sell your personal information.

Some third-party service providers may store data overseas. Where this occurs, we take reasonable steps to ensure appropriate data protection safeguards are in place.

8. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

  • Secure password-protected systems

  • Restricted access to client data

  • Secure third-party platforms

  • Encryption where available

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.

Requests can be made by contacting:

Email: info@athletichq.com.au
Address: 75 Railway Road, Blackburn VIC 3130

We will respond within a reasonable time and may require verification of identity.

10. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may submit a written complaint to:

info@athletichq.com.au

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at:

www.oaic.gov.au

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.